Voice liveness is among the latest additions businesses may adopt to quickly and safely onboard customers.Voice Liveness Detection is a powerful tool for businesses to streamline customer onboarding. This technology verifies that a person's voice is authentic and not being spoofed by an impersonator. You can, therefore, trust that the conversation is with a real person and not a recording.
Such a Liveness Assurance in a Voice Authentication system can speed up the process and make it more efficient. It offers a more personal experience for customers, building trust and loyalty. If you're considering using a voice liveness detection system for your customer onboarding, here are tips to ensure a smooth transition.
Digitization has become the new norm. There is an even greater need for traditional knowledge-based authentication methods to be replaced with something more practical.
This new technology has several advantages, such as -
By verifying an individual's identity, businesses can ensure that the correct person is accessing information.
There are several businesses and government domains that can make use of voice liveness. Here are just a few examples to showcase possible applications-
A voice liveness detection system in telemedicine applications authenticates patients and doctors and entrusts medical records only to authorized personnel.
Customer onboarding is essential for any business. It helps customers learn about your products or services and allows you to build a relationship with them. Companies are now using voice liveness detection to make the process smooth and efficient.
The specific advantages that voice liveness provides to activities related to customer onboarding include-
If you wish to introduce voice liveness service in your company, keep the following points in mind:
A Liveness detection system is a technology that prevents spoofing attacks. It is also known as anti-spoofing or fake ID detection. This system works by detecting whether the person presenting the ID is the owner of the ID. In this case, the ID is the person's voice. This is done by measuring certain voice characteristics, such as pitch, volume, and speed.
Voice liveness prevents spoofing attacks because the system can detect whether the person presenting the ID is truly the owner of the ID and whether it is a real person or a recording. It acts as an additional checkpoint in the entire gamut of KYC requirements.
These are only a few examples to showcase the plethora of possibilities.